Improve the Customer Experience with These 5 Digital Resources!

Knowledge and preparedness are important factors in providing customer service, creating positive interactions, and establishing credibility. Having reliable resources to share with masons, contractors, and homeowners is a great start to familiarizing them with the brands you partner with and quality products to accompany quality service. Here are 5 digital resources Authorized Dealers can use to start conversations that build trust, relationships, and long-term product satisfaction! 

Delgado Stone's digital catalog offers an overview and familiarization with natural stone collections.

1. The Digital Catalog explores Delgado Stone collections with swatches that portray the different color palettes and variations and how each collection looks in each of the five basic natural stone veneer patterns. You can also get to know the three natural stone rounds collections--and get an introduction to natural stone steps, landscape materials, and flagstone. Full color photos of completed projects also help differentiate each natural stone collection and help customers envision the transformation from a product to a beautifully designed feature or finished space.

The Product Spec Guide is the key to ordering, coordinating, and planning natural stone designs.

2. The Product Spec Guide is the go-to guide for planning, ordering, and coordinating different design elements of natural stone projects. You will find detailed specifications for the five natural stone veneer patterns and rounds, as well as corners, and see how they look on a pallet. Guidance on selecting the best pattern for an individual project, and explaining the differences between Thinstone and Full Bed Veneer, are also helpful educational components of this digital guide.

The Landscape & Saw Shop Guide showcases landscaping and fabricated materials and how to incorporate them.

3. The Landscape & Saw Shop Spec Guide offers an intro to the world of landscape materials and fabricated natural stone products! Palletized Flagstone (sawn and split) Natural Stone Steps (quarry and sawn) Architectural Products (hearths, sills, wall caps, and more) Stone Treads, and Decorative Stones (dive rocks) can enhance your customers' projects on their own, or in addition to stone veneer. This guide provides the standard specifications including sizing and texture, photos of finished projects, and suggestions for creating imaginative and personalized landscape designs.

The Natural Stone Residential Design Guide features 27 ways to use natural stone--and the teams behind the projects.

4. The Natural Stone Residential Design Guide is an ebook that showcases 27 different ways to incorporate natural stone into different elements of the home. The interior, exterior, and landscape designs are inspiration in themselves--and pave the way for more unique and creative natural stone projects. Each of the project photos credit the mason, Authorized Dealer, and designers, which is another valuable reason you'll want to share if your company or a team you work with is featured! 

The Image Database offers fast, easy access to natural stone photos from swatches to pallets to finished spaces.

5. The Image Database is our newest digital resource to improve and simplify natural stone selection. Using the website or mobile site, log-in credentials provide instant access to hundreds of natural stone photos, including swatches, palletized stone, and completed projects from Thinstone Veneer to Flagstone to Architectural Products. The filing system makes it easy to find what you're looking for--and the database is searchable to narrow down particular project types, products, collections, and more. 

These digital resources are easy to access and share in office, on jobsites, or on the go, which makes them helpful reference points during the natural stone selection process and beyond. From basic product education, through application suggestions and design inspiration, keeping these digital resources in mind as Authorized Dealers will prepare you for meaningful conversations with your customers, so that you become a resource for them! Email lisa@delgadostone.com to take advantage of these five digital downloads now!